Outstanding! Looks like our profit YTD is now $80,000! That's a $97,000 increase from this time last year. You ARE reading this right, last year at this point we'd lost $17,000 on the year.

We have implemented quite a few "Garage" concepts from the workshop, and while there are other contributing factors we've definitely seen an increase since attending. Thanks again to Ed, Bruce, Jim, and everyone that helped make us more successful, and most importantly, profitable.

Daniel Samford
Service Director
Brew Honda

Thanks to you and your staff for a very productive week. I took a lot of notes and loaded a bunch of stuff into the tool box. It was obvious that this new seminar and Garage concept has been well thought out and of course, very timely. There is no doubt that you and your team's vast knowledge and experience has led to developing some very significant keys to the future growth of our industry. Your action planning process was dead on. In many cases, dealers have lofty goals but when it comes to implementation, the task suddenly becomes massively overwhelming ensuring failure. Your step-by-step process implementation development will truly help the dealers to slice the elephant up into "bite-sized" chunks that are manageable.

Having all the spreadsheets set up was definitely the key to the success of the seminar.

Jim Sellers
Assistant Manager Parts & Service
American Honda

I was impressed with The Garage workshop. I didn't feel like I was being "talked to". The information was relevant and presented in such a way that you couldn't help but ask why was something so simple not thought of before. Something like an "ah ha" moment. You're like the guy who invented the paper clip or post-it note. How on earth did we do without them for so long? I was not only given the information needed to implement the program, but the tools (in the way of worksheets and supplier information).

The only way this program wouldn't work is if you didn't do it.

Vicki Heibel
Service & Parts Manager
Port Lavaca Ford

We have been planning The Garage concept for a year now waiting for our new building to get finished, so this workshop came up at the perfect time. The content of the workshop has been excellent and has allowed me to get much more organized before installation of The Garage. It has also changed my mind on some of the needs for The Garage concept. We will be installing The Garage concept within the next 30 days, and I feel that I am much more prepared for that installation after attending this workshop.

Thanks for putting on this seminar, it has been very rewarding.

Bob Fischer
Service & Parts Director
Jon Lancaster Toyota

I just received your e-mail regarding the garage class being offered in December.   I, along with Jason Wood (parts manager), attended the session in May.  While we haven't formally opened "The Garage", I would like to share with you some of the hard numbers.  I have been able to use some of the ideas & "skills" that I learned in your classroom and translate them into real world achievements.

The numbers I used for comparison are the April - October 2008 results and compared them with the April - October 2009 results.

Total Sales have Increased $60385
Total Gross has Increased $46479
Total Expenses have Decreased ($40774)
Total Net has Increased $87253
Total Adjusted Net w/parts transfer has increased $96467

Over the same seven month period, we have increased our bottom line profit nearly $100K !!!!!!  I am sure that there are some other factors that have played a role in this, but a day doesn't go by that I don't revisit my notes from your class. 

Thanks for your help and assistance.

Chris Haderlie
Service Manager
Teton Motors

The idea of dealers running shops like the Independents do is great. The Excel work sheets are a fantastic way to track almost anything. After the initial set-up ( I am still at novice level) they are very efficient and “Fun for the whole family”.  

I can honestly say that I took away more useful information and tools from this workshop than any other work shop I have attended!

David Rosenfeld
Carland Service Center

The class was great! The aftermarket guys were very honest and forthright – I appreciated their candor.

Having Bruce Gamble and Jim Richter there was fantastic! What a great wealth of knowledge and experience you are fortunate to draw from.

Brian Millhuff
Parts and Service Director
Brien Ford - Mitsubishi

I’m sure that the situations have always been right in front of us and unfortunately we probably have been ignoring them all these years. But I must admit that since returning to the dealership on Tuesday I have experienced no less than 4 situations where an aftermarket parts price was the issue and made the difference in making or not making a repair. Ed I do believe that you where right on mark with this whole “Garage” mentality tactic. This could really change the perception (of dealerships) in the market place and right in our very own backyards. I just wanted to pass along my recent experiences and say that I think my mind is a lot more open to this than it was 7 days ago.

Thank you,
William D. Perry, Jr.
Service Manager
Ferman Chrysler/Jeep/Dodge at Cypress Creek