Service Director/Manager Class
Training Date: September 23-25, 2008
Instructor, Ed Kovalchick
Location: Holiday Inn Express - Pelham, AL

Who Needs To Attend: Dealers, General Managers, Fixed Ops Directors, and Service Managers

Class Content Information
-Analyzing the Service Financial Statement
-Facility Utilization and Management
-Pay Plans and Job Functions
-Controlling the Service Lane
-Market Penetration
-Customer Retention / CSI
-Profit Retention
-Avoiding Warranty Problems

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Parts Director/Manager Class
Training Date: To Be Announced
Instructor, Bruce T. Gamble
Location: Hampton Inn and Suites - Pelham, AL


Who Needs To Attend: Dealers, General Managers, Service Directors, Service Managers, Parts Managers

Class Content Information
-Parts Financial Statement
-DMS Inventory Controls
-Margin Management
-Parts Marketing
-Pay Plans
-Budgeting
-Profitable Wholesaling and Retailing
-Staffing
-Developing an Individual Dealership Improvement Plan

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Pricing
$975.00 For The 1st Student
$775.00 For Each Additional Student Up To 3

ALL CLASS DATES ARE SUBJECT TO CHANGE! Each class is three days. Class times are Tuesday & Wednesday, 8:30 - 4:30; Thursday 8:30 - 1:00(CST).

FOR QUESTIONS OR MORE INFORMATION, PLEASE CALL OUR OFFICE AT (205) 663-1962 AND ASK FOR MICHEALA OR EMAIL US.